B’ORAO Fashion — Shipping and Delivery Policy
Last Updated: September 2026
At B’ORAO Fashion, we want your jewellery to reach you safely, securely and beautifully. We work with trusted logistics and courier partners to deliver B’ORAO orders across serviceable locations in India.
This policy applies primarily to orders placed directly through BORAOfashion.com. Orders placed through Amazon, Meesho or other third-party marketplaces may be subject to the respective platform’s shipping and delivery policies.
1. Order Processing
Once your order and payment, where applicable, are successfully confirmed, we begin preparing your B’ORAO order for dispatch.
Most orders are generally processed within 1–3 business days, excluding Sundays, public holidays and exceptional circumstances.
During sales, festive periods, new collection launches or periods of unusually high demand, processing may take slightly longer.
2. Shipping Across India
We aim to deliver B’ORAO products to serviceable PIN codes across India.
Delivery availability may depend on your PIN code and the serviceability of our logistics partners.
Certain remote or restricted locations may require additional delivery time or may not be serviceable.
3. Delivery Time
After dispatch, most domestic orders are generally expected to arrive within approximately 3–7 business days, depending on the destination and courier serviceability.
Delivery to remote locations may take longer.
Delivery timelines displayed or communicated are estimates and not guaranteed delivery dates, as courier operations and circumstances beyond our reasonable control may affect delivery.
4. Shipping Partners
B’ORAO Fashion may use Shiprocket and/or other trusted courier and logistics providers to fulfil orders placed through BORAOfashion.com.
The courier partner may vary depending on:
- Delivery location
- PIN-code serviceability
- Delivery speed
- Parcel requirements
- COD availability
- Operational considerations
Orders placed through third-party marketplaces may be fulfilled by the marketplace itself or through its designated logistics partners.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed to the customer before completing the order.
B’ORAO may periodically offer free shipping, discounted shipping or promotional shipping offers subject to the conditions communicated with the relevant offer.
Any minimum order value required for free shipping will be clearly displayed on the website.
6. Cash on Delivery (COD)
Cash on Delivery may be available for eligible orders and serviceable PIN codes.
COD availability may depend on the order value, delivery location, courier availability and other operational considerations.
Where applicable, a COD or handling charge may be displayed at checkout before the order is placed.
B’ORAO may contact the customer to verify certain COD orders before dispatch.
Repeated refusal or non-acceptance of COD orders may result in COD being restricted for future orders, where reasonably necessary.
7. Order Tracking
Once your order has been dispatched, tracking information will normally be shared through the available communication channel, such as email, SMS, WhatsApp or the order-tracking facility on BORAOfashion.com.
Tracking information may take some time to become active after the parcel is handed over to the courier.
8. Delivery Attempts
Our courier partner may attempt to contact you if assistance is required to complete delivery.
Please provide a complete delivery address, correct PIN code and active mobile number when placing your order.
If delivery cannot be completed after the courier’s permitted attempts, the parcel may be returned to B’ORAO as Return to Origin (RTO).
9. Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information when placing an order.
If you notice an error in your address, please contact us as soon as possible before dispatch at:
We will try to assist, but an address change cannot be guaranteed once an order has been dispatched.
Additional shipping charges may apply if a parcel must be shipped again because an incorrect or incomplete address was supplied by the customer, where permitted and appropriately communicated.
10. Delayed Deliveries
Although we work to ensure timely delivery, delays may occasionally occur due to circumstances such as:
- Courier or logistics disruptions
- Weather conditions
- Public holidays
- High-volume sale periods
- Remote-location serviceability
- Government or regulatory restrictions
- Natural events
- Incorrect/incomplete delivery information
- Other circumstances beyond our reasonable control
If your order appears unusually delayed, please contact us and we will assist in coordinating with the relevant logistics provider.
11. Damaged or Tampered Packages
If the outer parcel appears visibly damaged, opened or tampered with at the time of delivery, please exercise appropriate caution when accepting it.
We strongly recommend recording a continuous unboxing video showing the sealed package, shipping label, opening of the parcel and condition of the product.
If you receive a damaged, defective, incorrect or incomplete order, please contact us within 48 hours of delivery at:
Please provide your order number along with clear photographs/video and relevant packaging information.
Such claims will be handled in accordance with our Returns, Refunds & Exchange Policy and applicable law.
12. Lost Packages
If tracking indicates an unusual delay or a parcel appears to have been lost in transit, please contact B’ORAO Customer Support.
We will coordinate with the courier/logistics provider to investigate the shipment.
If a prepaid order is confirmed as lost in transit, an appropriate replacement or refund will be arranged, subject to product availability and the circumstances of the order.
13. Refused / Undelivered Orders
If a customer refuses delivery without an applicable reason or if delivery repeatedly fails due to customer unavailability, incorrect contact information or an incorrect address, the order may be returned to B’ORAO.
For prepaid orders returned to us, any eligible refund will be handled according to our applicable refund terms. Reasonable shipping/RTO charges may be deducted where legally permitted and where applicable conditions were clearly disclosed.
For COD orders, repeated refusal or failed deliveries may affect future COD eligibility.
14. Marketplace Orders
B’ORAO Fashion may also sell through Amazon, Meesho, Facebook, Instagram and other ecommerce or social-commerce channels.
Shipping for orders placed through third-party marketplaces may be handled by the respective marketplace or its logistics partners.
In such cases, the delivery timeline, tracking process, shipping charges and related procedures displayed by the marketplace at the time of purchase may apply.
Customers should normally use the respective marketplace's order-management system for shipping-related requests concerning marketplace orders.
15. International Shipping
At present, international shipping will be available only where specifically offered and displayed at checkout.
If international shipping is introduced or expanded, additional shipping charges, customs duties, taxes and import requirements may apply depending on the destination country.