B’ORAO Payment Policy

B’ORAO Fashion — Payment Policy

Last Updated: September 2026

At B’ORAO Fashion, we aim to make every transaction simple, secure and convenient. Payments made directly through BORAOfashion.comare primarily processed through PayU and/or other authorized payment service providers that may be enabled from time to time.

Accepted Payment Methods

Depending on availability at checkout, customers may pay using UPI, credit cards, debit cards, net banking, supported wallets and other payment methods offered by our payment gateway.

Cash on Delivery (COD) may also be available for eligible orders and serviceable PIN codes. Any applicable COD charges will be displayed before the order is confirmed.

Payment Security

Online payments are processed through authorized payment service providers such as PayU. B’ORAO Fashion does not intend to directly store customers' complete card details, CVV, UPI PIN or banking passwords.

B’ORAO will never ask you to share your OTP, UPI PIN, CVV or card PIN to process an order or refund.

Failed or Pending Payments

If your payment fails but no amount has been deducted, you may safely try placing the order again.

If money has been deducted but your order is shown as failed, pending or not confirmed, please avoid making repeated payments immediately. Payment status may take some time to update.

If the transaction does not resolve, contact us at support@boraofashion.com with your order details and payment/transaction reference. Please do not send sensitive banking credentials.

Duplicate Payments

If you believe you have been charged more than once for the same B’ORAO order, please contact us with your order number and transaction references.

Once the duplicate payment is verified, the applicable excess amount will be refunded through the appropriate payment channel.

Refunds for Prepaid Orders

Approved refunds for prepaid orders made through PayU will ordinarily be initiated against the applicable transaction and returned through the payment method/channel supported for that transaction.

Once B’ORAO initiates a refund, the time required for the amount to reflect may depend on PayU, your bank, UPI provider, card issuer or payment network.

Refund eligibility remains subject to our Returns, Refunds & Exchange Policy and Cancellation Policy.

COD Refunds

Approved refunds for Cash on Delivery orders will generally be processed electronically through an appropriate supported method, such as bank transfer or UPI, after necessary verification.

We do not normally provide refunds in physical cash through our courier partners.

Marketplace Payments

B’ORAO products may also be available through Amazon, Meesho, Facebook, Instagram and other authorized ecommerce or social-commerce channels.

Where payment is collected by a third-party marketplace or platform, its own payment, cancellation and refund procedures may apply.