B’ORAO Refund and Exchange Policy
Last Updated: September 2026
At B’ORAO Fashion, we want every purchase to be a beautiful experience. Each order is carefully checked before dispatch; however, if something isn’t right, we’re here to help.
This policy applies to eligible purchases made directly through BORAOfashion.com. Purchases made through Amazon, Meesho or other third-party marketplaces are also subject to the return, refund and exchange policies applicable on the respective platform.
1. Return & Exchange Window
For eligible products purchased from BORAOfashion.com, a return or exchange request should be raised within 2 days of delivery.
For a product received damaged, defective, incorrect, or with an item missing from the order, please contact us within 24 hours of delivery.
To initiate a request, email:
Please provide your order number, registered name/contact details, reason for the request, and clear photographs or video of the product and packaging, where relevant.
2. Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the product should ordinarily be:
- Unused and unworn
- In its original condition
- Free from scratches, damage, stains, perfume, cosmetics or signs of use
- Returned with original tags, where supplied
- Returned with the original packaging and accessories supplied with the product
Products returned in a used, altered or damaged condition may not qualify for a discretionary return or exchange, subject to applicable consumer law.
3. Jewellery-Specific Conditions
For hygiene and quality-control reasons, certain jewellery categories may be non-returnable or non-exchangeable for change-of-mind purchases, where this is clearly stated on the relevant product page.
This may particularly apply to:
Earrings and pierced jewellery, personalized/customized products, final-sale products, and products specifically identified as non-returnable before purchase.
However, this does not affect your rights in relation to products that are defective, damaged, incorrectly supplied, or otherwise required to be remedied under applicable law.
4. Damaged or Defective Products
If your B’ORAO product arrives damaged or defective, please contact us within 24 hours of delivery.
Send us:
Order number
Clear photographs of the product
Photographs of the outer and inner packaging
A brief description of the issue
Unboxing video, if available
Once the issue is reviewed and accepted, we may offer an appropriate remedy such as a replacement, exchange or refund, depending on the circumstances, stock availability and applicable law.
5. Wrong Product Received
If you receive a product different from what you ordered, please contact us within 24 hours of delivery.
Please keep the product unused and in its original packaging.
Once verified, B’ORAO will arrange an appropriate resolution, which may include collection of the incorrect item and dispatch of the correct product or a refund where appropriate.
For an error made by us, the customer will not be charged return-shipping costs.
6. Unboxing Video
We strongly recommend recording a continuous unboxing video when opening your B’ORAO parcel.
The video should ideally show the sealed outer package, shipping label, opening of the package and the condition and contents of the product received.
An unboxing video can help us investigate claims involving:
Damaged products • Missing items • Wrong products • Empty/tampered packages
Where an unboxing video is unavailable, we may request other reasonable supporting information, such as photographs of the product, packaging and shipping label, to assess the claim.
7. Change-of-Mind Returns
Where a product is eligible for a change-of-mind return, the customer must submit the request within 1 day of delivery and return the item unused and in its original condition.
For discretionary change-of-mind returns, return shipping charges may be borne by the customer.
Original shipping charges, COD fees or other service charges may be non-refundable where permitted by law and where they were clearly disclosed.
8. Exchanges
Eligible products may be exchanged for another available product, subject to stock availability and the conditions of this policy.
If the replacement product has a higher price, the customer may be required to pay the difference.
If it has a lower price, the difference may be refunded or otherwise adjusted according to the applicable transaction and payment method.
An exchange is considered confirmed only after the returned product has been received and inspected where inspection is required.
9. Products That May Not Be Eligible for Change-of-Mind Return
Subject to applicable law and disclosure on the product page, the following may not qualify for discretionary returns or exchanges:
- Earrings/pierced jewellery for hygiene reasons
- Customized or personalized products
- Products marked Final Sale
- Gift cards, where applicable
- Products damaged through misuse or improper handling
- Products showing signs of wear
- Products returned without necessary components or accessories
- Products damaged due to improper storage or jewellery care
This restriction does not override remedies required for defective, damaged or incorrectly supplied products.
10. Return Shipping
Where the return is due to a verified damaged, defective or incorrect product supplied by B’ORAO, we will bear or arrange the reasonable return-shipping process.
For eligible discretionary returns or exchanges requested for reasons such as change of preference, the customer may be responsible for return-shipping charges.
Return instructions will be provided after your request has been reviewed. Please do not send a product back without receiving return instructions from us, as this may delay processing.
11. Inspection of Returned Products
Returned products may undergo a quality check after receipt.
We will check the product's condition, packaging and supporting information before approving an applicable discretionary return, exchange or refund.
We reserve the right to decline discretionary returns where the product has been used, damaged after delivery, altered, or otherwise fails to meet the stated return conditions, subject always to applicable law.
12. Refunds
Once an eligible return has been received, inspected where necessary and approved, the refund will be initiated through the appropriate payment method.
You will be informed when the refund has been initiated.
Banking and payment processing times may vary, and the time taken for the amount to appear in your account can depend on the payment provider, bank or card issuer.
13. PayU & Prepaid Order Refunds
For eligible prepaid purchases made through PayUon BORAOfashion.com, refunds will ordinarily be initiated through the applicable payment transaction and returned through the payment method/channel supported for that transaction.
Once B’ORAO initiates the refund, the actual time required for the amount to be credited may depend on PayU, the customer's bank, card issuer, UPI provider or other relevant payment network.
B’ORAO will provide reasonable assistance if an approved refund does not reflect after the applicable processing period.
14. Cash on Delivery (COD) Refunds
Cash refunds will generally not be sent through the courier or in physical cash.
For an approved refund relating to a COD order, we may request suitable payment details from the customer to process the refund electronically, such as through a supported bank transfer or UPI method.
For security purposes, we may request verification of the order/customer before processing the refund.
B’ORAO will never ask for your UPI PIN, OTP, CVV or card PIN to issue a refund.
15. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
If the order has not yet been shipped, we will try to process the cancellation.
Once an order has been dispatched, cancellation may no longer be possible, and the applicable return conditions may apply after delivery.
B’ORAO reserves the right to cancel orders in circumstances such as product unavailability, payment failure, pricing errors, suspected fraud or other legitimate operational reasons. Where an eligible prepaid order is cancelled by us, the applicable amount will be refunded.
16. Marketplace Purchases
B’ORAO Fashion may sell through platforms including Amazon, Meesho, Facebook, Instagram and other ecommerce or social-commerce channels.
Where an order is placed and payment is processed through a third-party marketplace, the platform's applicable return/refund procedures may govern the transaction.
Customers should normally initiate such requests through the marketplace where the order was originally placed.
17. Gifts & Promotional Products
Complimentary gifts supplied as part of a promotion may need to be returned along with the original product where the qualifying purchase is returned.
Where the promotional gift is not returned, an appropriate adjustment may be made to the refund where this condition was disclosed as part of the promotion and is permitted by applicable law.
18. Need Help?
Our customer-support team will be happy to assist you.
B’ORAO Fashion
Website: BORAOfashion.com
Email: support@boraofashion.com
B’ORAO — More Than Jewellery. A Feeling.